British Gas Nest Thermostat Survey Email Scam

Is this a scam?

Yes. This message is a known scam pretending to be from British Gas.

The email is designed to steal your personal information by tricking you into completing a fake survey for a 'free' Google Nest Thermostat.

If you receive this message:

Do not click the link
Forward the email to report@phishing.gov.uk
Delete the message

Source: SpotAScam.co.uk/scams/energy/british-gas-nest-thermostat-survey-email-scam

Scam message vs Real message

Scam message

Take Part in Our Home Energy Survey: Claim your FREE gift. Google Nest Thermostat. One participant will be selected to receive a FREE Nest Thermostat. British Gas is inviting 1,000 households to complete a short survey. Smart thermostats like Nest can help many households save up to £200 per year by optimizing heating automatically. CLAIM IT NOW

Scam message

Scam: Fake British Gas text message, January 2026

Real message from British Gas

Real British Gas text message, January 2026

Red flags to watch for

The email doesn't come from an official British Gas email address ending in @britishgas.co.uk
No personalisation - real British Gas emails would address you by name if you're a customer
The message uses urgent language like 'CLAIM IT NOW' to pressure you into acting quickly
Vague details about the survey - legitimate energy companies provide clear terms and conditions
The promise that 'one participant will be selected' is misleading as it suggests a prize draw rather than a survey
Real British Gas wouldn't partner with Google Nest to give away free thermostats through random email surveys

What should you do?

If you clicked the link and entered personal details, take immediate action to protect yourself. Contact your bank immediately using the number on the back of your card if you provided any financial information. Change passwords for all your important accounts, especially online banking and email. Monitor your bank statements carefully for any unusual activity. If you gave out your address or phone number, be extra vigilant for follow-up scams by post or phone. Report the incident to Action Fraud on 0300 123 2040 - they can provide specific advice based on what information you shared. Consider registering with the free Cifas Protective Registration service to make it harder for criminals to open accounts in your name.

Has your data been stolen?

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FAQs

Is the British Gas Nest Thermostat survey email a scam?

Yes. British Gas does not run random email surveys offering free Google Nest Thermostats. This is a known scam designed to steal personal information.

What should I do if I receive this message?

Do not click any links or fill out surveys. Delete the email and forward it to report@phishing.gov.uk. If you want genuine energy-saving advice, contact British Gas directly through their official website.

What happens if I clicked the link?

If you entered personal details, contact your bank immediately if you shared financial information, change your passwords, and monitor your accounts carefully. Report the incident to Action Fraud on 0300 123 2040.

How do I report this scam?

Forward the email to report@phishing.gov.uk and report it to Action Fraud on 0300 123 2040 or online at actionfraud.police.uk.

How can I tell if a message from British Gas is real?

Genuine British Gas emails come from @britishgas.co.uk addresses, address you by name if you're a customer, and don't offer random prizes. Check offers by logging into your account at britishgas.co.uk directly.

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